Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed with Performance House Pty Ltd.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.
2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (Australia): 2–7 business days
- Express Shipping (Australia): 1–3 business days
Delivery timeframes are estimates only and may vary depending on your location and external factors.
3. International Shipping
We may offer international shipping to selected countries, including New Zealand. Delivery times and shipping costs will vary depending on destination.
Customers are responsible for any customs duties, taxes, or import fees that may apply.
4. Delays and Carrier Issues
Performance House Pty Ltd is not responsible for shipping delays caused by carriers, customs, or events outside our control. However, we will do our best to assist in resolving any delivery issues.
5. Incorrect Shipping Information
It is the customer’s responsibility to ensure all shipping details are correct at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses.
6. Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us at Hello@performancehouse.au within 7 days of expected delivery. We will work with the shipping provider to investigate and resolve the issue.
7. Authority to Leave
If you select or default to “Authority to Leave,” Performance House Pty Ltd is not liable for any loss or theft of the parcel once it has been delivered.
8. Contact Us
If you have any questions regarding shipping, please contact us at:
Email:Hello@performancehouse.au
